07 3120 4200 4A/15 Tribune St South Bank

Frequently Asked Questions

Are all abnormalities in my baby seen with ultrasound?

No. Ultrasound will detect most major anomalies, but isn’t a guarantee of a normal baby.

Do I need a full bladder?

It is helpful for you to have some fluid in your bladder, but there is no need for you to be uncomfortable or bursting to use the bathroom. We can give you some water if you need a bit of extra filling.

Can I bring a friend or family member to the scan?

We are happy for you to bring along a partner or family member to the scan. Remember to respect the sonographer’s concentration as they are doing an important job on the most important person in your life. You will be surprised to hear that we often find some accompanying persons just want to engage in unrelated conversation, which is unproductive and distracting.

Can I bring my children to see the baby on ultrasound?

New guidelines from AVANT medical defence society mean that we are unable to have children under 6 years of age in the scan room. It is important that older children are well behaved and have another adult to supervise them. We want you to enjoy the occasion with your loved ones, but it is really important they aren’t distracting and compromise your examination.

Can I take my report with me?

You can wait for your report to be prepared. This usually doesn’t take too long. Alternatively, if you are in a hurry, we can fax it you your doctor, and send them the original copies after.

How long can I expect to be at your practice?

You can expect to be here for around an hour and a half (90 minutes). This will give you plenty of time to have your scan and speak with our counsellor or doctors and get the report. If you are to have a procedure, this may take a little longer. We usually run on time, but you can ring before arriving to check this.

Can I find out the sex of my baby?

If it is possible to see and you ask us, we will tell you. Not everyone wants to know and it is not always possible — it really depends on how bashful your fetus is on the day. Some hate the paparazzi, others love it! Some babies love to flaunt it, so it’s not always possible to hide…. but we do our best.

Can I get a letter of attendance for my employer?

Yes, please ask our reception staff when you arrive to the practice.

Are you open on weekends?

No, we are closed weekends and public holidays.

What are your opening times?

Our centre is open from 8.00 am till 5 pm.

Do you have validated parking?

Parking is available across the road at the Southbank underground car park. SO+GI is currently able to validate car parking in the adjacent undercover South Bank car park and South Bank allows only one parking validation per patient/family. South Bank has added a $5 additional parking fee to the validated tickets.

Can I take an account with me?

No. We require full settlement of the account on the day of your scan. We have eftpos with credit card facilities or can take cash.

What happens if I arrive late for my appointment?

To respect all our other patients’ busy schedules, if you arrive late for your appointment, your examination will not go ahead and you will need to be rebooked to the next available appointment

Do you run on time?

We allow significantly longer appointment times than all other practices to ensure we run to schedule. However, the three most common reasons delays are encountered are:
• A patient before you has arrived late for her appointment
• A baby has been in a very difficult to scan
• An abnormality has been found in a pregnancy which takes more of the specialist’s time

Is there a cancellation fee?

Yes, there is a cancellation fee of 50% of the examination fee if patients fail to attend for their appointment or cancel within 24 hours of their appointment.

Do you bulk bill?

No. We aim to provide the best quality service in beautiful rooms and this is not possible at the Medicare rate. Ask the local MP
why Medicare rebates haven’t increased (and in fact have been reduced) over the past 15 years.

Why has my doctor referred me to SO+GI Scan?

On initial impression it seems there are less expensive providers of pregnancy and gynaecology ultrasound than SO+GI . However, not all scans are the same. The scans at SO+GI are done by experienced sonographers and radiologists who live and breathe O&G ultrasound and their depth of knowledge and expertise is immense. All patients are reviewed by the specialist radiologist. All results are given to the patient after their studies by the doctor or, for most NT scans, by the genetic counsellor. Your doctor has sent you to SO+GI because he or she knows they can rely on the results and scan reports to help with your clinical management. You may be referred to SO+GI for a second opinion when there is a finding on an outside scan. Patients often infer this is because the machines are better at SO+GI . The reason is solely because the ultrasound expertise is much greater at SO+GI.

When will I get the results?

After your scan, before you leave our offices.

Do I need a referral?

Yes, a referral from your GP or Obstetrician is necessary for an appointment to be made and to qualify for a rebate from your health fund or Medicare.